Megha is a trusted online gaming platform in Bangladesh. We understand that your personal information is sensitive, which is why our privacy policy is built on full transparency — so you always know where your data goes and how it is used. This policy applies to both the Megha website and mobile app.
By creating an account or using the platform, you are considered to have accepted this privacy policy. If you have any questions, please reach out to our support team.
01 What Information Is Collected
Megha collects various types of information from you. This information falls into three main categories — details you provide directly, data collected automatically, and information received from third parties.
Information Provided Directly
- Full name, date of birth, national ID number (for KYC verification)
- Email Address & Mobile Number
- Current address and postal code
- Payment method details (bKash, Nagad number — full card numbers are not stored)
- Password (stored in encrypted form, never as plain text)
Automatically Collected Information
- IP Address & Device Information
- Browser type, operating system
- Login time, session duration, and gaming history
- Behavioral data collected via cookies and tracking technologies
Information Received from Third Parties
- Transaction confirmation details from payment processors
- Identity verification results from the KYC agency
- Risk assessment data from fraud prevention agencies
02 How Your Information Is Used
Megha uses your information only for specific, legitimate purposes. Full details are outlined in the table below.
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account Creation & KYC Verification | Contract Compliance |
| Contact Information | Account Notices, Support & Promotions | Legitimate Interest |
| Payment Information | Deposit & Withdrawal Process | Contract Compliance |
| Behavioral Data | Enhancing the gaming experience and preventing fraud | Legitimate Interest |
| Device & IP | Security verification, detection of multiple accounts | Legal Obligation |
Marketing Communications
If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting our support team. Please note that essential account notices — such as security alerts and transaction confirmations — will continue to be sent regardless.
03 Data Sharing Policy
Megha shares your information only in limited circumstances and strictly on a need-to basis. We never compromise your privacy.
Situations Where Data May Be Shared
- Payment Processors: Necessary information is shared with bKash, Nagad, or your bank to process transactions.
- KYC Agency: With regulated third-party organizations for identity verification purposes.
- Legal Authorities: With government agencies pursuant to a court order or legal obligation.
- Fraud Prevention: With regulatory authorities to detect money laundering or fraud.
- Cloud Service Provider: For data storage purposes — however, they are not permitted to use your information independently.
04 Cookie Policy
The Megha website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.
Cookie Type
- Essential Cookies: Maintaining login sessions and security verification — the site cannot function without these.
- Functional Cookies: Remembering language preferences and game settings.
- Analytics Cookies: To understand which pages are most visited and where issues may be occurring.
- Marketing Cookies: To show you relevant offers — you can opt out at any time.
Most browsers offer cookie management controls. However, disabling essential cookies may prevent some Megha services from functioning correctly.
05 Data Protection Methods
Megha uses industry-leading technology to keep your data secure. Our security infrastructure provides protection across multiple layers.
- All data transfers are encrypted using TLS 1.3 protocol.
- Sensitive data stored in our databases is protected with AES-256 encryption.
- Regular security audits and penetration testing are conducted.
- Staff are granted access only to the specific data required for their role (Least Privilege principle).
- Automated systems are active to detect suspicious activity.
- In the event of a data breach, affected users will be notified within 72 hours.
06 Your Rights
Under Megha's privacy policy, you have full control over your own data. All your rights are outlined below.
To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.
07 Data Retention Period
Megha does not retain your information longer than necessary. Retention periods for each data type are listed below.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction History | 7 years | Compliance with Financial Regulations |
| KYC Documents | 5 years after verification | Regulatory Requirements |
| Gaming History | 3 years | Dispute Resolution & Responsible Gaming |
| Cookies & Session Data | Up to 1 year | Platform Functionality |
| Support Conversations | 2 years | Service Quality Improvement |
Once the designated retention period expires, your data is automatically and securely deleted or anonymized.
08 Protection of Minors
Megha strictly prohibits anyone under 18 from using the platform. Age is verified at registration and further confirmed during the KYC process.
If we suspect a minor has created an account, that account will be suspended immediately and any collected data will be securely deleted. If a parent or guardian believes their child has opened an account, please contact our support team right away.
09 Policy Changes
Megha may update this privacy policy at any time. For significant changes, we will send advance notice to your registered email and display a banner at the top of the website.
Minor changes (such as spelling corrections or clarifications) may be made without notice. We recommend checking this page occasionally. The "Last Updated" date at the top of the page is always kept current.